Refund policy

Return & Refund Policy

Last Updated: 25 October 2026

Thank you for shopping at Cover Craftshop, operated by KARAN SAHU. We aim to provide quality products and a smooth shopping experience. This policy explains the conditions for returns, replacements, cancellations and refunds for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order in the following situations:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from its description on our website.

  • The product is eligible for return as specified on its product page.

Returned products should generally be unused and in their original condition, with packaging, tags, accessories and other included items wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products clearly marked as non-returnable on their product page.

  • Products damaged due to misuse or mishandling by the customer.

  • Used or altered products that do not meet the applicable return conditions.

  • Products excluded from returns for legitimate hygiene or other reasons, where permitted by law.

Nothing in this policy limits any consumer rights available under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and photographs or videos showing the issue, if requested.

After reviewing your request, we may arrange a replacement or issue a refund, depending on the circumstances and product availability.

4. How to Request a Return

To request a return:

  1. Contact us using the email address or contact form available on our website.

  2. Provide your order number and reason for the return.

  3. Share photographs or other supporting information if required.

  4. Wait for confirmation and return instructions from our team.

  5. Pack and return the product according to the instructions provided.

Please do not send a product back without receiving return instructions.

5. Refund Process

Once the returned product has been received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment gateway or payment provider.

If a refund request is rejected, we will communicate the reason, subject to applicable law.

6. Return Shipping Charges

If a return is required because we delivered a damaged, defective or incorrect product, appropriate return shipping arrangements will be provided in accordance with the circumstances and applicable law.

For other eligible returns, return shipping charges may be the customer's responsibility where this has been communicated in advance and is permitted by applicable law.

7. Order Cancellation

Customers may request cancellation before an order is shipped. Approval depends on the order's processing status.

Once an order has been shipped, cancellation may not be possible, and the applicable return procedure may need to be followed.

If payment has already been received for an order that is cancelled, any applicable refund will be processed.

8. Exchanges and Replacements

Exchanges or replacements may be offered for eligible damaged, defective or incorrectly delivered products, subject to availability.

If a replacement is unavailable or inappropriate, a refund may be provided as applicable.

9. Refund Delays

If an approved refund has not appeared within the expected processing period, please check with your bank or payment provider first.

If the amount is still not received, contact us through the email address or contact form available on our website.

10. Fraudulent Return Requests

We may investigate return or refund requests involving suspected fraud, misuse or inconsistent information. Any decision will be made in accordance with applicable consumer protection laws.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be published on this page with the revised update date.

12. Contact Information

For return, replacement, cancellation or refund-related questions, please contact us through the email address or contact form available on our website.

Legal Business Name: KARAN SAHU
Trade Name: Cover Craftshop
Business Type: Proprietorship

Business Address: Building No. 507, Cover Craftshop, Gram Gulat Road, Gulata, Bijawar, District Chhatarpur, Madhya Pradesh – 471405, India.

Country: India